Transition

Posts about work may be a little boring, but .....we spend an awful lot of time at work, so sometimes a work post is a necessity.

At my job, I have been scheduling the supervisors for at least five years, I'd say. There are 70 or 80 supervisors that my jobshare partner and I are responsible for scheduling....all of their trainings, all of their meetings, vacations, sick time, etc.

I have become very comfortable with that role and like it. Most of the time it is like putting together pieces of a puzzle, because we must balance their schedules every day with their call-taking responsibilities. Each supervisor takes 2 hours of escalated calls per day from you folks out there that are mad about your bill or your wireless service. So instead of just mindlessly dropping things into the sups schedules, it took some analyzing, rearranging and balancing. I liked it

Recently our department went through a national reorganization. They announced it to us close to six months before any real information was disseminated. Therefore, we had all of that time to panic that we were losing our jobs! Turns out, our jobs were not eliminated, but now our daily assignments have been changed. It was as if they put all of our responsibilities in a margarita shaker and just shook it and spilled it out on a conference table.

Yesterday was Day One of the Transition. Our supervisors, physically located in Cranberry Woods, are now being scheduled by a person in Tennessee.

My jobshare partner Linda and I will be responsible for mapping out all the training for five different calls centers, located in five different states. This will mean analyzing the call volume ebb and flow and deciding when best we can fit in a two hour training , for example, in five call centers. Then we will decide how many we can afford to have "off line" for the training. Also, we need to know what conf rooms in these five centers capacity is, and what equipment is in each room. If the trainer needs computers for each representative, only certain rooms can be used, etc. This will need to be done for approximately 3500 representatives. HELLO. Oh, and anytime we are asked, we must know the percentage completion of any given training.

I'm bummed. I also may have to change my work days, as the conference calls where we get all of our information, is on Tuesdays. In fact, I need to go get ready to run over to work today (my day off) to go on Conf Call # 1.

I am going to try to go with the attitude: Praise God I have a job.....right??